Terms of service

ARTICLE 1. COMPANY & CONTACT DETAILS

Purple Race Labs is a private limited liability company with its registered office in the Netherlands.

Purple Race Labs B.V.

Handelskade Noord 1
7547 AV Entschede (OV)
The Netherlands

Chamber of commerce number: 99125196
VAT ID: NL868812006B01

General contact: contact@purpleracelabs.nl
Customer service: support@purpleracelabs.nl

ARTICLE 2. SCOPE & ACCEPTANCE

These terms and conditions apply to all orders you place with Purple Race Labs via the website.

These Terms and Conditions are effective from 1st of January 2026. Purple Race Labs has the right to update these T&C from time to time, so please go through them each time before ordering from Purple Race Labs. The updated T&C are applied to orders made after the net T&C effective date.

These Terms and conditions comply with EU customer protection laws, including Directive 2019/2161 on consumer rights.

By placing an order, you agree to these terms and conditions applying to your contract with Purple Race Labs.

ARTICLE 3. YOUR DATA

You agree to provide accurate and complete information (e.g. full name, email address and shipping address) when ordering via our website. You are responsible for the accuracy of the information that you provide.

ARTICLE 4. ORDERING & CONTRACT FORMATION

Products shown on the website are invitations to purchase. A binding contract is formed when Purple Race Labs send an order confirmation with payment verification per email. You will also receive a shipping confirmation when dispatched. We may refuse or cancel an order (e.g. for pricing errors or failed checks) and will refund the payment that has been made.

ARTICLE 5. PRICING, TAXES & IMPORT DUTIES

Store prices are shown inclusive of applicable VAT for EU customers (unless otherwise indicated). Shipping costs are shown at checkout.

For deliveries outside the EU, import duties, VAT, customs charges, and other levies may apply. These costs are entirely the responsibility of the customer. PRL has no influence on the amount of these costs and cannot provide information about them. The customer is solely responsible for complying with all applicable import regulations and for paying all amounts due.

Shipments to non-EU destinations may be subject to inspection or clearance procedures by local customs authorities. Such procedures can lead to delays, additional administrative steps, or additional fees. PRL is not liable for any delay, refusal, or seizure of packages by customs, nor for any additional costs arising from customs handling, clearance procedures, or regulatory enforcement.

PRL cannot be held responsible for:

  • Delays caused by customs authorities;
  • Packages withheld, returned, or destroyed due to local regulations;
  • Additional storage, handling, or clearance costs imposed by carriers or customs;
  • Any failure by the customer to comply with import rules or documentation requirements.

All associated risks and costs remain with the customer.

All product prices displayed on the PRL website are subject to change without prior notice. However, the price shown at the moment the order is placed is binding, unless there is a clear and obvious error. In such cases, PRL reserves the right to cancel the order or request correction of the price. Customers will be informed accordingly.

ARTICLE 6. PAYMENT

We accept the payment methods presented at checkout. If payment fails or is reversed, we may suspend fulfilment. PRL is not liable for any delays or extra costs associated with failed payments. Payment processing is performed over encrypted connections by reputable providers. Payment is due immediately after placing an order. PRL will only send the order after the payable amount is fully received and verified.

ARTICLE 7. SHIPPING, DELIVERY & RISK

Availability and delivery dates are indicative. Orders ship to the address you provide, using the delivery method you select. Risk in the goods transfers on delivery per applicable Incoterms at checkout. We may deliver items in partial shipments.

The risk of loss, theft, or damage to the products transfers to the customer at the moment the products are delivered to the customer or to a recipient designated by the customer.

From the moment of transfer of risk, the customer bears full responsibility for any loss, damage, or costs related to the products

If the customer unjustifiably refuses delivery (without exercising the statutory right of withdrawal), or if the customer fails to provide the necessary information to enable delivery (including an incomplete delivery address, missing customs documentation, or being unavailable to receive the package):

  1. PRL may store the products at the customer’s cost and risk;
  2. PRL may charge reasonable storage, administration, and transport fees;
  3. The customer remains obliged to pay the purchase price;
  4. PRL reserves the right, if the customer does not collect or accept the products within a reasonable period,
    • to terminate the agreement, and
    • to sell the products to mitigate its losses.

The customer remains liable for all costs incurred by PRL as well as any depreciation of the products.

Upon receipt of the products, the customer must immediately inspect the shipment for visible damage, inaccuracies, or missing items.

  • Any damage must be reported immediately to both the carrier and PRL.
  • If transport damage or missing goods are not reported within 72 hours of receipt, the right to submit a claim expires, unless mandatory consumer protection law provides otherwise.

Where applicable, the customer must retain photographs, packaging materials, and the products themselves until the claim has been processed.

ARTICLE 8. RIGHT OF WITHDRAWAL & RETURNS

EU consumers who purchase products via distance selling are entitled to a statutory right of withdrawal of 14 days without providing any reason. The withdrawal period expires 14 days after the day the products are received by the customer or by a third party designated by the customer.

To exercise this right, the customer must notify PRL of the decision to withdraw from the contract (by email). The customer must then return the products within 14 days from the date of this notification. Products must be returned in their original condition and original packaging.

PRL will refund all payments received from the customer (excluding standard shipping costs) within 14 days after receiving the returned products.

The statutory right of withdrawal does not apply to the following categories of products:

  • Products made to order, customised, or clearly personalised;
  • Products purchased at a public auction;
  • Products not returned in their original packaging;
  • Products that have been used or installed and show excessive wear and/or signs of use beyond what is necessary to establish the nature, characteristics, and functioning of the product;
  • Products purchased in refurbished or reconditioned condition.

These exclusions apply in accordance with EU consumer law.

Return shipping costs are the responsibility of the customer, unless:

  • the product was delivered defective or damaged;
  • PRL delivered the wrong product;
  • the customer exercises the statutory EU right of withdrawal and PRL failed to provide all legally required information regarding that right.

In these cases, PRL will bear the return shipping costs as required by law.

PRL will refund the purchase price (excluding shipping costs, unless legally required otherwise) within 14 days after receiving the returned products, provided that the products comply with the return conditions.

Refunds will be issued using the same payment method used for the original transaction, unless the customer expressly agrees to a different method.

PRL may withhold the refund until the products have been received and inspected.

Contact support@purpleracelabs.nl to initiate a return.

ARTICLE 9. WARRANTY

Hardware purchased from the Store includes a warranty against defects under applicable law and our warranty policy (duration and terms specified therein). Warranty does not cover normal wear, cosmetic damage, unauthorized modifications, accidents, misuse, or external causes. We may repair, replace, or refund at our discretion where a defect is confirmed.

PRL provides a 24‑month warranty from the date of delivery against material defects and manufacturing faults. This warranty is offered in addition to the statutory consumer rights applicable under EU law and does not limit or replace those rights in any way.

The warranty covers only defects in materials or workmanship that were present at the time of delivery. The warranty does not apply to:

  • Normal wear and tear or natural ageing;
  • Cosmetic damage that does not affect product functionality (e.g., scratches or dents);
  • Damage resulting from improper use, incorrect installation, inadequate maintenance, or unsuitable storage;
  • Damage caused by accidents, misuse, negligence, or external influences (such as lightning, water damage, or impacts);
  • Any unauthorized repairs, modifications, or alterations;
  • Damage arising from the use of non-original parts, accessories, or components.

The customer must report:

  • Visible defects in writing within 14 days after receiving the products;
  • Hidden defects within a reasonable period after discovery, but no later than the expiry of the warranty period.

Failure to report defects within these timeframes may affect the customer’s right to warranty service or compensation.

To make a warranty claim, the customer must contact PRL customer service at
support@purpleracelabs.nl and provide:

  • A clear description of the defect;
  • Proof of purchase;
  • Photographs or videos demonstrating the issue (if applicable).

PRL will evaluate the claim and, if the defect is confirmed and covered under the warranty, PRL will, at its discretion:

  • Repair the product;
  • Replace the product with an identical or equivalent product; or
  • Refund the purchase price.

PRL will bear the cost of return shipping for warranty repairs or replacements, provided that the return shipment is arranged in accordance with PRL’s instructions.

ARTICLE 10. USE OF PRODUCTS; SAFETY

You agree not to: (a) reverse engineer, decompile, or attempt to extract source code except to the extent permitted by law; (b) circumvent security or access controls; (c) use the product to infringe intellectual property or privacy rights; (d) resell, sublicense, or exploit commercially without our consent; (e) upload malware or content that is unlawful, harmful, or abusive.

ARTICLE 11. INTELLECTUAL PROPERTY

All trademarks, logos, software, content, and materials provided by the Purple Race Labs are protected by intellectual property laws.

All IP in our websites, software, product designs, documentation, and branding remains with us or our licensors. You may not use our marks without permission.

ARTICLE 12. PRIVACY

Personal data will only be used by Purple Race Labs in the manner indicated in our Privacy Policy. See our Privacy Policy for details including EU/EAA provisions. By placing an order, you agree to our Privacy Policy.

ARTICLE 13. LIMITATION OF LIABILITY

To the maximum extent permitted by law: (a) the website information is provided “as is” and “as available”; (b) we disclaim implied warranties not mandated by law; (c) neither party excludes liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded by law; and (d) we are not liable for indirect or consequential losses (such as loss of data, profits, or business) arising from the purchase or use of our products. Mandatory consumer rights remain unaffected.

PRL’s liability is limited to the purchase price of the product concerned, unless otherwise required by mandatory law.

PRL is not liable for indirect or consequential damages, including (but not limited to) loss of data, loss of profit, business interruption, or other financial losses, unless such damages result from intentional misconduct or gross negligence.

PRL is not liable for any failure to fulfil its obligations if such failure results from force majeure, including but not limited to:

  • natural disasters,
  • war or acts of terrorism,
  • strikes or labor disputes,
  • gouvernement actions or regulations,
  • failures of energy supply or telecommunication networks,
  • or any other circumstances beyond PRL’s reasonable control.

In the event of force majeure, PRL will notify the customer as soon as reasonably possible.

PRL is not liable for damages arising from the use of the products unless:

  • the damage results from a defect that existed at the time of delivery, and
  • PRL knew or reasonably should have known about such defect.

The customer is responsible for the proper and safe use of the products and must carefully follow all instructions, manuals, and safety guidelines provided by PRL or the manufacturer.

PRL is not liable for damage resulting from incorrect use, improper installation, unsafe modifications, or failure to follow instructions.

ARTICLE 14. APPLICABLE LAW

These Terms are governed by the laws of The Netherlands, without regard to conflict‑of‑laws rules. Mandatory consumer protections in your country of residence still apply. Courts of The Netherlands shall have non‑exclusive jurisdiction, subject to any mandatory consumer fora.

These Terms and Conditions, as well as all agreements between PRL and the customer, shall be governed by and interpreted in accordance with Dutch law.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply, unless expressly agreed otherwise in writing.

For consumers, any mandatory consumer protection laws in the consumer’s country of residence shall continue to apply to the extent that such laws offer stronger protection than Dutch law.

For disputes involving consumers, the court in the consumer’s place of residence shall have jurisdiction, unless the consumer expressly chooses the competent court in the jurisdiction of PRL’s registered office (Hengelo, the Netherlands).

Before initiating formal legal proceedings, the parties will first attempt to resolve any dispute amicably through mutual consultation.

If no resolution can be reached:

  • Consumers may submit a complaint to the Webshop Disputes Committee (De Geschillencommissie Webshop) via: www.webwinkelkeur.nl
  • Consumers may also use the European Online Dispute Resolution (ODR) platform at: http://ec.europa.eu/odr

Use of these ADR platforms is optional and does not affect the consumer’s statutory right to bring the dispute before a competent court.