Terms of service
Article 1. Company & Contact Details
Purple Race Labs is a private limited liability company with its registered office in the Netherlands.
Purple Race Labs B.V.
Handelskade Noord 1,
7547 AV Enschede
The Netherlands
Chamber of commerce number: 99125196
VAT ID: NL868812006B01
General contact: contact@purpleracelabs.nl
Customer service: support@purpleracelabs.nl or via our PRL Discord
Article 2. Scope & Acceptance
These terms and conditions apply to all orders you place with Purple Race Labs via the website.
These Terms and Conditions are effective from 1 October 2026. Purple Race Labs may amend these Terms and Conditions in accordance with Article 15. The version in force at the time you place your order applies to that order. The current version is always available on our website.
These Terms and Conditions comply with EU customer protection laws, including Directive 2019/2161 on consumer rights.
By placing an order, you agree to these terms and conditions applying to your contract with Purple Race Labs.
Article 3. Your data
You agree to provide accurate and complete information (e.g. full name, email address and shipping address) when ordering via our website. You are responsible for the accuracy of the information that you provide.
Article 4. Ordering & Contract formation
Products shown on the website are invitations to purchase. A binding contract is formed when Purple Race Labs sends an order confirmation with payment verification per email. You will also receive a shipping confirmation when dispatched. We may refuse or cancel an order (e.g. for pricing errors or failed checks) and will refund the payment that has been made.
Article 5. Pricing, Taxes & Import Duties
Store prices are shown inclusive of applicable VAT for EU customers (unless otherwise indicated). Shipping costs are shown at checkout.
For deliveries outside the EU, import duties, VAT, customs charges, and other levies may apply. These costs are entirely the responsibility of the customer. PRL has no influence on the amount of these costs and cannot provide information about them. The customer is solely responsible for complying with all applicable import regulations and for paying all amounts due.
Shipments to non-EU destinations may be subject to inspection or clearance procedures by local customs authorities. Such procedures can lead to delays, additional administrative steps, or additional fees. PRL is not liable for any delay, refusal, or seizure of packages by customs, nor for any additional costs arising from customs handling, clearance procedures, or regulatory enforcement.
PRL cannot be held responsible for:
• Delays caused by customs authorities;
• Packages withheld, returned, or destroyed due to local regulations;
• Additional storage, handling, or clearance costs imposed by carriers or customs;
• Any failure by the customer to comply with import rules or documentation requirements.
All associated risks and costs remain with the customer.
All product prices displayed on the PRL website are subject to change without prior notice. However, the price shown at the moment the order is placed is binding, unless there is a clear and obvious error. In such cases, PRL reserves the right to cancel the order or request correction of the price. Customers will be informed accordingly.
Article 6. Payment
We accept the payment methods presented at checkout. If payment fails or is reversed, we may suspend fulfilment. PRL is not liable for any delays or extra costs associated with failed payments. Payment processing is performed over encrypted connections by reputable providers. Payment is due immediately after placing an order. PRL will only send the order after the payable amount is fully received and verified.
Article 7. Shipping, Delivery & Risk
Availability and delivery dates are indicative. Orders ship to the address you provide, using the delivery method you select. Risk in the goods transfers on delivery per applicable Incoterms at checkout. We may deliver items in partial shipments.
The risk of loss, theft, or damage to the products transfers to the customer at the moment the products are delivered to the customer or to a recipient designated by the customer.
From the moment of transfer of risk, the customer bears full responsibility for any loss, damage, or costs related to the products.
If the customer unjustifiably refuses delivery (without exercising the statutory right of withdrawal), or if the customer fails to provide the necessary information to enable delivery (including an incomplete delivery address, missing customs documentation, or being unavailable to receive the package):
• PRL may store the products at the customer’s cost and risk;
• PRL may charge reasonable storage, administration, and transport fees;
• The customer remains obliged to pay the purchase price;
• PRL reserves the right, if the customer does not collect or accept the products within a reasonable period, to terminate the agreement, and to sell the products to mitigate its losses.
The customer remains liable for all costs incurred by PRL as well as any depreciation of the products.
Upon receipt of the products, the customer must immediately inspect the shipment for visible damage, inaccuracies, or missing items.
• Any damage must be reported immediately to both the carrier and PRL.
• If transport damage or missing goods are not reported within 72 hours of receipt, the right to submit a claim expires, unless mandatory consumer protection law provides otherwise.
Where applicable, the customer must retain photographs, packaging materials, and the products themselves until the claim has been processed.
Article 8. Right of Withdrawal & Returns
EU consumers who purchase products via distance selling are entitled to a statutory right of withdrawal of 14 days without providing any reason. The withdrawal period expires 14 days after the day the products are received by the customer or by a third party designated by the customer.
To exercise the right of withdrawal, the customer may: (1) use the withdrawal function available on our website at here (2) send an email to support@purpleracelabs.nl; (3) contact us via our PRL Discord; or (4) use the statutory model withdrawal form (available here). Purple Race Labs will promptly confirm receipt of a withdrawal submitted via the website. The customer must then return the products within 14 days from the date of this notification. Products must be returned in their original condition.
Purple Race Labs will refund all payments received from the customer (excluding standard shipping costs) within 14 days of receiving the customer’s notice of withdrawal. Purple Race Labs may withhold the refund until it has received the returned products or the customer has provided proof of return shipment, whichever occurs first.
The statutory right of withdrawal does not apply to the following categories of products:
• Products purchased at a public auction;
• Products that have been used or installed and show excessive wear and/or signs of use beyond what is necessary to establish the nature, characteristics, and functioning of the product.
These exclusions apply in accordance with EU consumer law.
If a product is returned without its original packaging, or in a condition showing handling beyond what is necessary to assess the nature, characteristics, and functioning of the product, Purple Race Labs may charge the customer for any resulting decrease in the product’s value. Such a deduction will be made from the refund amount. This does not affect the customer’s statutory right of withdrawal.
Return shipping costs are the responsibility of the customer, unless:
• the product was delivered defective or damaged;
• PRL delivered the wrong product;
• the customer exercises the statutory EU right of withdrawal and PRL failed to provide all legally required information regarding that right.
In these cases, PRL will bear the return shipping costs as required by law.
Purple Race Labs will refund the purchase price (excluding shipping costs, unless legally required otherwise) within 14 days of receiving the customer’s notice of withdrawal, provided that the products comply with the return conditions.
Refunds will be issued using the same payment method used for the original transaction, unless the customer expressly agrees to a different method.
Purple Race Labs may withhold the refund until the products have been received and inspected, or until the customer has provided proof of return shipment, whichever occurs first.
Contact support@purpleracelabs.nl or our PRL Discord to initiate a return.
Article 9. Warranty
Hardware purchased from the Store includes a warranty against defects under applicable law and our Warranty Policy (duration and terms specified therein). The Warranty Policy is provided to you on a durable medium (as a PDF attachment to your order confirmation email) at the latest upon delivery of the product. Warranty does not cover normal wear, cosmetic damage, unauthorized modifications, accidents, misuse, or external causes.
Purple Race Labs provides a 24-month warranty from the date of delivery against material defects and manufacturing faults, for customers everywhere. This warranty is offered in addition to the statutory consumer rights applicable under EU law and does not limit or replace those rights in any way.
The warranty covers only defects in materials or workmanship that were present at the time of delivery. The warranty does not apply to:
• Normal wear and tear or natural ageing;
• Cosmetic damage that does not affect product functionality (e.g., scratches or dents);
• Damage resulting from improper use, incorrect installation, inadequate maintenance, or unsuitable storage;
• Damage caused by accidents, misuse, negligence, or external influences (such as lightning, water damage, or impacts);
• Any unauthorized repairs, modifications, or alterations;
• Damage arising from the use of non-original parts, accessories, or components.
The customer must report:
• Visible defects in writing within 14 days after receiving the products. This timeframe applies specifically to claims under our commercial warranty and does not affect your statutory rights, including your right to report defects within a reasonable time as required by mandatory law;
• Hidden defects within a reasonable period after discovery, but no later than the expiry of the warranty period.
Failure to report a visible defect within 14 days may affect the customer’s right to service under the commercial warranty. Your statutory rights under EU consumer law remain unaffected.
To make a warranty claim, the customer must contact PRL customer service at support@purpleracelabs.nl or via our PRL Discord, and provide:
• A clear description of the defect;
• Proof of purchase;
• Photographs or videos demonstrating the issue (if applicable).
Purple Race Labs will evaluate the claim and, if the defect is confirmed and covered under the warranty or under statutory law, you may choose: (1) repair of the product; or (2) replacement of the product with an identical or equivalent product. Purple Race Labs may only deviate from your choice if the chosen remedy is impossible or would impose disproportionate costs on Purple Race Labs. If neither repair nor replacement is possible or can reasonably be required, Purple Race Labs will offer a price reduction or a full refund of the purchase price.
Purple Race Labs will bear the cost of return shipping for warranty repairs or replacements, provided that the return shipment is arranged in accordance with Purple Race Labs’ instructions.
Article 10. Use of Products; Safety
You agree not to: (a) reverse engineer, decompile, or attempt to extract source code except to the extent permitted by law; (b) circumvent security or access controls; (c) use the product to infringe intellectual property or privacy rights; (d) resell, sublicense, or exploit commercially without our consent; (e) upload malware or content that is unlawful, harmful, or abusive.
Article 11. Intellectual Property
All trademarks, logos, software, content, and materials provided by Purple Race Labs are protected by intellectual property laws.
All IP in our websites, software, product designs, documentation, and branding remains with us or our licensors. You may not use our marks without permission.
Article 12. Privacy
Personal data will only be used by Purple Race Labs in the manner indicated in our Privacy Policy. See our Privacy Policy for details including EU/EEA provisions. By placing an order, you agree to our Privacy Policy.
Article 13. Limitation of Liability
To the maximum extent permitted by law: (a) the website information is provided “as is” and “as available”; (b) we disclaim implied warranties not mandated by law; (c) neither party excludes liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded by law; and (d) we are not liable for indirect or consequential losses (such as loss of data, profits, or business) arising from the purchase or use of our products. Mandatory consumer rights remain unaffected.
PRL’s liability is limited to the purchase price of the product concerned, unless otherwise required by mandatory law.
PRL is not liable for indirect or consequential damages, including (but not limited to) loss of data, loss of profit, business interruption, or other financial losses, unless such damages result from intentional misconduct or gross negligence.
PRL is not liable for any failure to fulfil its obligations if such failure results from force majeure, including but not limited to: natural disasters; war or acts of terrorism; strikes or labor disputes; government actions or regulations; failures of energy supply or telecommunication networks; or any other circumstances beyond PRL’s reasonable control. In the event of force majeure, PRL will notify the customer as soon as reasonably possible.
PRL is not liable for damages arising from the use of the products unless: the damage results from a defect that existed at the time of delivery, and PRL knew or reasonably should have known about such defect.
The customer is responsible for the proper and safe use of the products and must carefully follow all instructions, manuals, and safety guidelines provided by PRL or the manufacturer. PRL is not liable for damage resulting from incorrect use, improper installation, unsafe modifications, or failure to follow instructions.
Article 14. Applicable Law
These Terms are governed by the laws of The Netherlands, without regard to conflict-of-laws rules. Mandatory consumer protections in your country of residence still apply. Courts of The Netherlands shall have non-exclusive jurisdiction, subject to any mandatory consumer fora.
These Terms and Conditions, as well as all agreements between PRL and the customer, shall be governed by and interpreted in accordance with Dutch law.
The CISG does not apply to any agreement between Purple Race Labs and its customers, unless expressly agreed otherwise in writing. For the avoidance of doubt, this exclusion is primarily relevant for business-to-business transactions; the CISG does not apply to consumer purchases by operation of Article 2(a) CISG.
For consumers, any mandatory consumer protection laws in the consumer’s country of residence shall continue to apply to the extent that such laws offer stronger protection than Dutch law.
For disputes involving consumers, the court in the consumer’s place of residence shall have jurisdiction, unless the consumer expressly chooses the competent court in the jurisdiction of PRL’s registered office (Enschede, the Netherlands).
Before initiating formal legal proceedings, the parties will first attempt to resolve any dispute amicably through mutual consultation.
If no resolution can be reached:
• Consumers may submit a complaint to the Webshop Disputes Committee (De Geschillencommissie Webshop) via: www.webwinkelkeur.nl
• Consumers may also use the European Online Dispute Resolution (ODR) platform at: http://ec.europa.eu/odr
Use of these ADR platforms is optional and does not affect the consumer’s statutory right to bring the dispute before a competent court.
Article 15. Amendments to These Terms and Conditions
15.1 Right to amend. Purple Race Labs reserves the right to amend these General Terms and Conditions, the Warranty Policy, and the Privacy Policy. Purple Race Labs may only exercise this right on the following grounds:
• (a) changes in applicable law or regulations, including consumer protection law, privacy law, or e-commerce regulations, that require or make it necessary to adjust these terms;
• (b) binding decisions, orders, or guidance issued by a competent court, regulatory authority, or supervisory body;
• (c) changes in the products or services offered by Purple Race Labs that require adjustment of these terms to accurately reflect those products or services, provided that such changes do not reduce the customer’s rights under the existing terms;
• (d) corrections of manifest errors, typographical errors, or omissions in the existing terms that do not affect the substantive rights or obligations of either party;
• (e) changes necessary to maintain the security, integrity, or technical functioning of the website or services; or
• (f) operational or organisational changes to Purple Race Labs’ business — such as changes in the structure, ownership, financing, or operational model of Purple Race Labs — that have a genuine and demonstrable impact on the terms applicable to customers, provided that such changes are proportionate and do not materially diminish the customer’s rights or increase the customer’s obligations.
15.2 Notification. Purple Race Labs will notify customers of any proposed amendment at least 30 calendar days before the amendment takes effect. Notification will be provided by email to the address associated with the customer’s account or most recent order, and/or by a clear and prominent notice on the Purple Race Labs website.
The notification will: (a) clearly identify each amended provision and set out the previous wording alongside the new wording; (b) state the reason for the amendment, with reference to the applicable ground under Article 15.1; (c) state the date on which the amendment will take effect; and (d) be accompanied by or contain a link to the full updated version of the amended document in a format that can be saved by the customer on a durable medium (e.g., a downloadable PDF).
15.3 Right to object and terminate. If a customer does not agree with a proposed amendment, the customer may terminate the customer relationship with Purple Race Labs free of charge and without penalty by sending a written notice to support@purpleracelabs.nl before the amendment takes effect. Existing orders already placed and confirmed before the termination date will continue to be governed by the version of the terms in force at the time the order was placed.
If a customer continues to use the Purple Race Labs website or places a new order after the amendment has taken effect, without having objected in accordance with this Article, this will be deemed to constitute the customer’s acceptance of the amended terms — provided that Purple Race Labs has complied with the notification requirements of Article 15.2.
This provision does not affect any statutory right the customer may have to seek a declaration that an amended provision is null and void or voidable under applicable law.
15.4 Immediate amendments. Notwithstanding Article 15.2, Purple Race Labs may implement an amendment with immediate effect if: (a) the amendment is required by law or by a binding order of a competent authority with immediate effect and no advance notice is possible; or (b) the amendment is exclusively to the benefit of the customer and does not impose any new obligation on or reduce any right of the customer. In such cases, Purple Race Labs will notify the customer of the amendment as soon as reasonably practicable, with an explanation of the reason for the immediate implementation.
15.5 Consumer rights unaffected. Nothing in this Article 15 limits, overrides, or restricts any statutory rights the customer has under applicable mandatory consumer protection law. Any amended provision that would reduce the customer’s statutory rights shall have no effect to the extent that it conflicts with such mandatory law.
15.6 Business customers. For business customers — i.e., customers acting in the exercise of a profession or business — the notice period in Article 15.2 is 14 calendar days. The grounds specified in Article 15.1 do not restrict Purple Race Labs’ right to amend these terms vis-à-vis business customers; however, Purple Race Labs will in all cases provide reasonable advance notice of any material amendment.